Effective date: June 26, 2025
Our Commitment to Privacy
Deglazed LLC ("Deglaze," "we," "our," or "us") is dedicated to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and your rights regarding your personal data. It applies to users worldwide who use our Deglaze mobile application ("App") and related website (collectively, the "Service").
By using Deglaze, you consent to the practices described in this Privacy Policy. If you disagree with our practices, please refrain from using our Service.
Personal Information We Collect
We collect several types of personal information necessary to operate and enhance our Service, including:
- Account Information: Email address, username, hashed password, or third-party authentication tokens (e.g., Google), and optional profile details such as name, photo, or household members.
- User-Submitted Content: Recipes you create or save, photos, comments, notes, tags, shopping lists, shopping item metadata, and other interactions within the App.
- Usage Information: Device details, IP address, browser type, pages/screens viewed, activity timestamps, feature interactions, and statistics about recipes and shopping activities.
- Analytics and Crash Data: App usage patterns collected via third-party analytics (e.g., Mixpanel) and crash/error reports (e.g., Google Firebase Crashlytics).
- AI Interaction Data: Information provided for the AI-powered features, (e.g. the recipe import feature), processed securely via one or more of our AI providers (e.g. OpenAI).
- Payment Data: Subscription status and billing details managed by secure third-party processors (e.g., Stripe, RevenueCat, Apple App Store, Google Play). We do not store full financial details.
We do not intentionally collect sensitive personal data or information from children under 13 (under 16 in the EEA/UK).
How We Use Your Information
We use your personal information to:
- Provide and personalize our Service
- Enable community interactions
- Improve our App through analytics and user feedback
- Manage your account and subscriptions
- Communicate important updates, push notifications, and marketing messages (with your consent)
- Ensure the security and compliance of our Service
- Conduct research and analysis
How We Share Your Information
We respect your privacy and do not sell your personal data. We share your information only under these circumstances:
- Service Providers: Trusted third parties for hosting, analytics, AI services, payment processing, and crash reporting (e.g. AWS, Mixpanel, OpenAI, Firebase, Stripe, RevenueCat, Apple, Google).
- Legal Compliance: When legally required, such as responding to court orders or law enforcement requests.
- Business Transfers: In case of mergers, acquisitions, or sales of assets.
- With Your Consent: When you explicitly agree to share your information.
We may share aggregated or de-identified information for any purpose.
Data Retention
We retain your personal information as long as necessary for the purposes outlined above. After account closure, your data is deleted within 30 days, with backups retained up to 90 days. Financial records are kept as legally required.
Your Privacy Rights
Depending on your jurisdiction (such as California, other U.S. states, or the EEA/UK), you may have rights to:
- Access and receive copies of your personal data
- Request corrections or deletion
- Object to or restrict processing
- Withdraw consent previously granted
- Appeal decisions or file complaints
Exercise these rights by contacting us at help@deglaze.app.
International Data Transfers
Data collected through our Service is primarily stored in the United States. International users acknowledge and consent to their data being transferred to and processed in the U.S., secured by appropriate legal safeguards.
Cookies and Tracking Technologies
Deglaze does not directly use cookies; however, third-party services integrated into our Service might. You can manage cookies via your browser settings, but some functionalities may be affected if cookies are disabled.
Security of Your Information
We implement robust security measures including encryption (HTTPS/TLS), secure password hashing, and restricted data access. While we strive for maximum security, no method is entirely foolproof.
Children's Privacy
Our Service is not intended for users under 13 (or 16 in the EEA/UK). Parents should contact us immediately if unauthorized data collection from a child is suspected.
Changes to this Privacy Policy
We may periodically update this Policy. Significant changes will be communicated via email or through the App. Check regularly for updates.
Contact Us
For privacy-related inquiries, requests, or complaints:
- Mail: Deglazed LLC (Attn: Privacy Inquiry), PO Box 30158, Seattle, Washington, 98113 USA
- Email: help@deglaze.app (subject: Privacy Inquiry)
